Frequently Asked Questions

Processing Your Order: As Easy As 1, 2, 3!

In order to process and deliver your order as quickly as possible, please read the following instructions very carefully.

Step 1: ORDER

SIGN AND FAX the QUOTATION and PAYMENT forms provided by your customer sales representative.

Step 2: SEND ARTWORK

EMAIL your customer sales representative your ARTWORK/LOGO files in vector format as quickly as possible.

If you have PRELOAD or AUTORUN files, please contact us to arrange for their transmission to us.

Step 3: APPROVE PROOF

APPROVE the electronic art proof that we send to you via email by SIGNING AND FAXING it to us by no later than the deadline stipulated on the form. Please note that artwork recreation and/or changes are subject to additional charges and may require extra time to process your order.

PLEASE NOTE THE FOLLOWING:

• Your order does NOT go into production until these three (3) steps have been completed.



• Any delays in the above three (3) steps may delay the delivery date of your order.



• The CVV number on the payment form is required for all purchases and can be found on the back of your VISA or MasterCard (3 digits) or the front of your AMEX (4 digits).



• Customers in the United States: Please do not forget to supply the TAX ID number of the destination to which your products are being shipped; this is necessary for the delivery of your order.

Please do not hesitate to contact us at 1-888-987-3376 if you have any questions or concerns.

Thank you for your business!

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