Frequently Asked Questions

Payment Policy

Payment of Goods
Because imprinted USBs are of a customized nature, USB-Depot requires the full payment of goods prior to the start of production, except in cases where customers have applied for and received credit terms.

Payment is accepted by credit card (VISA or Mastercard), Paypal, check, or cash.

Placing your Order
A quote/order form with payment details starts the order process. Simply provide your payment information, fill in any other missing order information required, provide your signature, and fax this form back to us. Please note that for payments made using credit cards, a written authorization is needed, which means that any card number called in by phone will still require an authorization form to be signed and faxed back.

When the full payment is received (unless you have established terms with us), your order processing begins. For orders requiring quick delivery, payment using a credit card is the fastest way to have them processed. Please note that if you wish to pay by check or cash and do not have terms, processing will not begin until USB-Depot receives full payment, which can delay order processing by up to several days.

Credit Applications
Credit applications are available and can be offered to all customers following their first order. Established terms are NET 30.

Shipping & Adjustments Payment
Payment for your order’s shipping and for any adjustments will be collected at the time of order; unless otherwise stated at that time, the same method of payment used for goods will be used for any outstanding adjustments and shipping.

Canadian Customers: PST or GST Exemption
When ordering, if your company qualifies for PST or GST exemption, please provide proof by faxing us a copy of your exemption number/certificate.

NSF Checks
A $50.00 fee will be charged for any check returned for Non Sufficient Funds.

Questions/Information
Should you have any question regarding payments or billing, please do not hesitate to contact USB-Depot’s billing department at 1-888-987-3376 ext. 3 or via email at billing@usb-depot.com.

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